Frequently Asked Questions

You can get an instant estimate using our online Moving Cost Calculator, fill out our quote request form on this page, or contact our customer support team via phone/WhatsApp. For large houses or commercial offices, we can arrange a physical or virtual pre-move survey to ensure the quote is exact and covers all required packaging materials and truck sizes.

No, we operate on a strictly transparent pricing policy. The price we quote you upfront is final and covers all standard fees, including truck hire, loading/unloading, logistics, and moving crews. Any optional extras, such as full-service packing, storage, mounting/dismounting of electronics, or moving during national holidays, will be clearly itemized before booking.

We use premium, heavy-duty packing materials to protect your assets. This includes multi-layered cardboard boxes of various sizes, premium bubble wraps, stretch film wrap, custom furniture moving blankets, corrugated rolls, and high-strength packing tape. Double-boxing and foam padding are also deployed for highly fragile items like glassware and screens.

Yes, absolutely! You can choose our partial moving plan or self-pack. If you choose to self-pack, you can follow our comprehensive Self Packing Guidelines and video tips pages to make sure everything is boxed securely. Keep in mind that we only provide liability coverage for items packed by our professional crew.

The duration depends on the volume of items and the distance of travel. Typically, a standard 1 to 2 bedroom apartment within the same county (e.g. within Nairobi) takes about 4 to 6 hours from loading to final unpacking. Inter-county moves (e.g. Nairobi to Mombasa) are structured as overnight or same-day dispatches, taking 24 to 36 hours depending on logistics and timing constraints.

We highly recommend that you or a designated representative is present at both the origin and destination addresses. This helps with verifying checklist items, guiding the crew on fragile belongings, and signing off on the inventory tracker and delivery receipts. If you cannot be present, we can coordinate through phone calls and photo updates.

Yes, all bookings with The Package Moving include Goods In Transit (GIT) insurance coverage. This covers loss or damage caused by accidents, fire, or theft during transit. For high-value personal assets, fine art, or specialized office equipment, we also offer extended full-value protection policies upon request.

In the rare event of damage, our team makes resolution smooth. Note down the damage on the inventory sheet at the end of the move, take clear photos, and submit a claim form to our support team within 48 hours. Our customer protection policy ensures that valid claims are resolved quickly through repair, replacement, or compensation payout.